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Privacy Policy

Privacy Policy

Effective Date: December 3, 2024

Welcome to Quick Wash Des Plaines. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us with questions about your privacy.

Quick Wash Des Plaines is located at 9348 Ballard Road, Des Plaines, IL 60016. We provide self-service laundry, wash and fold, pickup and delivery laundry service, and commercial laundry service.


1. Information We Collect

We may collect personal information that you voluntarily provide when you use our website, contact us, schedule a service, request pickup and delivery, submit a form, or communicate with our team.

This information may include:

  • Name
  • Email address
  • Phone number
  • Address or service location
  • City, state, ZIP code, or service area
  • Order details and laundry preferences
  • Payment information used to complete transactions
  • Any other information you submit through our website, app, forms, text messages, WhatsApp messages, or customer service communications

2. Automatically Collected Information

When you visit our website or use our online services, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website usage information
  • Cookies, pixel tags, web beacons, and similar tracking technologies
  • Approximate location or geolocation data if enabled by your device or browser

3. How We Use Your Information

We use the information we collect to:

  • Provide laundry services requested by you
  • Process wash and fold, pickup and delivery, and commercial laundry orders
  • Communicate with you about orders, pickups, deliveries, payments, and service updates
  • Respond to questions, support requests, and customer service inquiries
  • Send service reminders, order notifications, and account updates
  • Improve our website, customer experience, and laundry services
  • Process payments and complete transactions
  • Send promotional messages only where permitted or where you have opted in
  • Protect against fraud, misuse, security issues, or legal violations
  • Comply with applicable legal obligations

4. SMS, Text Message, and WhatsApp Communications

By providing your phone number and opting in, you may receive SMS, text messages, WhatsApp messages, or similar mobile communications from Quick Wash Des Plaines. These messages may include order updates, pickup reminders, delivery notifications, customer support replies, service alerts, and promotional offers.

Message frequency may vary based on your orders, service activity, and communication preferences. Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS or text messages at any time by replying STOP. You may request help by replying HELP or contacting us at info@quickwashdesplaines.com.

For WhatsApp messages, you may opt out by replying with an opt-out request or by contacting us directly. You may also block or manage WhatsApp communications through your WhatsApp settings.

SMS and mobile messaging consent is not shared with third parties for marketing purposes. Information gathered through SMS, text message, or WhatsApp campaigns will not be sold, rented, or shared with third parties for their own marketing purposes.


5. How We Store and Protect Information

Quick Wash Des Plaines stores and processes personal information using commercially reasonable safeguards. We may use encryption, secure systems, access controls, and other protective measures to help protect against unauthorized access, disclosure, alteration, or destruction.

No website, app, or electronic transmission is completely secure. You provide information at your own risk, but we take reasonable steps to protect your personal information.


6. Sharing Information with Third Parties

We may share personal information only when necessary to operate our business, provide services, comply with legal obligations, or protect our rights.

We may share information with:

  • Payment processors
  • Website hosting and cloud service providers
  • Customer support tools
  • Scheduling, laundry management, or order processing platforms
  • SMS, text message, WhatsApp, or communication service providers
  • Analytics and security service providers
  • Government authorities when required by law
  • Legal or regulatory parties when required by subpoena, court order, or applicable law
  • Successors, assigns, or business transferees in connection with a sale, merger, or reorganization

We do not sell your personal information. We do not share SMS opt-in data, text message consent, or WhatsApp consent with third parties for marketing purposes.


7. Cookies and Tracking Technologies

Our website may use cookies, web beacons, pixels, and similar technologies to improve website functionality, understand user behavior, measure performance, and support marketing or analytics where permitted.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.


8. Data Retention

We retain personal information for as long as needed to provide services, process transactions, maintain records, comply with legal requirements, resolve disputes, and enforce our agreements.

SMS, text message, and WhatsApp consent records may be retained as needed to demonstrate compliance with communication and privacy requirements.


9. Your Privacy Choices

You may limit or stop certain information collection by:

  • Adjusting your browser settings to block or limit cookies
  • Choosing not to submit optional information
  • Opting out of promotional emails
  • Replying STOP to SMS/text messages
  • Requesting removal or correction of your information where applicable
  • Contacting us directly with privacy requests

10. Google Social Sign-In and Data Deletion

If you use Google sign-in or other third-party login features, you may remove connected access through your account settings where available.

To request Google-related data deletion or general account data deletion, contact us at info@quickwashdesplaines.com.


11. California Privacy Rights

California residents may have certain rights regarding access, deletion, correction, and disclosure of personal information. If applicable, you may request information about categories of personal information collected, used, disclosed, or shared.

To submit a California privacy request, contact Quick Wash Des Plaines at info@quickwashdesplaines.com.


12. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can review and delete it if required.


13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. Please review their privacy policies before providing information to them.


14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we may revise the effective date. Continued use of our website or services after changes means you accept the updated Privacy Policy.


15. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Quick Wash Des Plaines

Address: 9348 Ballard Road, Des Plaines, IL 60016

Phone: (224) 224-1961

Email: info@quickwashdesplaines.com

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